Payments

Refund Policy

A simple, fair no-refund policy — with automatic protection when the fault is ours.

Last updated: June 21, 2026

Core rule: your payment reserves one interview attempt plus its scorecard. As a rule there are no monetary refunds — but if we fail to deliver, you get an automatic free re-entry, and money back as a last resort. We show this clearly before you pay.

What happens in each scenario

Data	Retention	Notes
You end early (double-confirmed)	No refund	You still get a scorecard from the questions you answered.
Interrupted (disconnect/crash)	No refund	Resumable for 24 hours; after that the attempt is forfeited.
You never start in time	No refund	Start within 7 days of payment, else the slot expires.
Our fault (server/LLM error, never started)	Free re-entry	Automatic retry. Money-back only if we truly can't deliver.

The windows that matter

7 days to start your interview after paying, or the slot expires.
24 hours to resume an interrupted interview (and within the 7-day slot).
7-day dispute window after payment to raise an issue.

When the fault is ours

If we capture payment but a server or AI error prevents your interview from running, you automatically get a free re-entry. If we genuinely cannot deliver the service at all, we'll refund to your original payment method as a last resort.

Disputes

We resolve issues with automated rules where possible. You have a 7-day dispute window from payment. Money-back (to your original Razorpay method) is reserved for true non-delivery.

How to raise a refund or dispute

Use the contact page with your registered email and the approximate time of payment. We'll respond within the dispute window.

Questions about this policy, or want your data deleted? Contact us / file a data request →